Staff Diner Survey This survey is to gather information on your dining experience. Your answers will only be shared with the Restaurant Managers so that we can improve all aspects of the restaurant. Name * First Name Last Name Which Restaurant did you dine in? Dining Date MM DD YYYY AMBIENCE Was the ambience relaxing and comfortable? * Yes No Was the music at an acceptable level? * Yes No Were staff members in correct uniforms (clean & ironed) and well presented? * Yes No Was the venue set properly and clean? * Yes No Any other feedback regarding the ambience? SERVICE How was your overall experience? * Poor Average Great Excellent Were you greeted immediately and in a friendly manner at the entrance? * Yes No Did your waiter suggest an option for first drinks? * Yes No Was the menu presented to you in good condition? (not dirty or crinkled in anyway) * Yes No Did the staff refill your water automatically and promptly? * Yes No Did staff show professionalism throughout the night? * Yes No Were the staff members attentive to your needs? * Yes No Did your waiter follow all steps in sequence of service? Was something missed? * Yes No How did the service make you feel? * Is there any part of service we can improve? * FOOD Which was your favourite dish? * Was there a dish you didn't like? What was it and why? * What are 4 ingredients in the 2nd course? * Did the food meet expectations? Eg. quality, temperature, flavour. * Yes No What was served with the wagyu? * Did you receive enough food and feel satisfied at the end of your meal? * Yes No BEVERAGE How long did your first drinks take to arrive after being ordered? * Did you feel like all the wines matched the food properly? If not, why? * Which was your favourite wine and why? * What was the full vintage, name and variety of the wine paired with your main? * What was one thing you learned about the wine paired with the 2nd course? * Do you have any other feedback? * Thank you so much for your time in completing our survey. It is greatly appreciated, as we will use your feedback to create a better customer experience.
